- I never received my order. What should I do?
If our site’s tracking says your order was delivered but you still haven’t received it, look up your tracking number on the USPS site for confirmation.
If the carrier site’s tracking also says your order was delivered, try checking with your neighbors and looking outside your home to see if it’s hidden somewhere. If you can’t find it, email us with your original shipping address and an alternate shipping address so we can send a replacement.
If the carrier site’s tracking hasn’t been updated for several days, email us with your original shipping address so we can look into it and send a replacement if necessary.
- Can I change my shipping address?
Once an order ships, we can’t make any changes to it, including to the shipping address.
If you reach out to us via our email address at [email protected], we may be able to cancel your order for you. On Monday to Saturday, orders ship within 2-3 business days of being placed, so we can’t guarantee your order will be canceled.
- What if my return doesn’t meet these requirements?
We’d love to hear more about what’s happening with your item. Drop us an email via our official customer service email which is: [email protected]
- I live in Puerto Rico. What is the shipping fee and when will I get my order?
The shipping fee is $4.99 everywhere in the USA. You will receive your order 4-8 business days after it finished processing in 2-3 business days. See more in our Shipping Policy.
- What do I do if my tracking says my order has been delivered and I have not received my package?
Oh no! Please CONTACT US within 30 days of the delivery date so we can investigate further.
- Do you offer Bulk Pricing?
We offer bulk pricing on orders of 100 pieces or more. If you would like to request a Bulk Quote you can email us for a better deal and our Sales Team will provide you with a quote.
- What should I do if I lose my password?
Once you have selected “Sign In” in the upper right hand corner of our site there is a link where you can click “Forgot Password.” Once you select this option you can enter in your email address and password reset instructions will be emailed to you.
- How will I know that my order is placed successfully?
Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
- Do you ship internationally?
Unfortunately, currently we are shipping within the US only.
- How do I contact you regarding a business inquiry?
For all business inquiries please contact our business email address at [email protected].